Terms & Conditions

Cancellations: 
All cancellations are only effective once confirmed by our office to the guest or agent. Cancellation fees are charged as follows, all refunds are subject to commission and/or bank charges. Refunding of the 70% payment will be as follows: 25% of the fee charged if cancelled not less than 6 weeks prior to arrival; 50% of the fee charged if cancelled not less than 2 weeks prior to arrival; 100% of the fee charged if cancelled within 2 weeks prior to arrival / no show.

Non Refundable Rate: 
A non-refundable 30% deposit is required when making booking/ reservations.
Should the non-refundable deposit/full-payment not be received within the time-frame of 4 weeks before arrival, we reserve the right to cancel the reservation. 

Important information : 
– Due to the fact that the hotel is surrounded by many apartments, it is required that guests, particularly those in groups are respective in regards to noise during the evenings. 
– No parties are allowed at the premises unless its communicated to the management and granted permission.
– Please note that the check-in and key-collection take place at the premises.
– Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
– Please inform us in advance of your expected arrival time. You can use the Special Requests via contact form when booking, or contact us directly with the contact details provided in your confirmation.
– Private parking is possible on site (reservation is needed) and free for residence only.
– Languages spoken:   English and Setswana